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Training Aim

The aim of this course is to further develop professional knowledge, understanding and competence with regards to the handling of complaints.

Training Objectives

  • Able to identify why patients complain
  • Understand some of the common areas in which patients complain about
  • Aware of how to deal with complaints locally
  • Recognise ways in which you can prevent complaints from occurring

GDC Development Outcome

A - Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.

D - Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.

Online Training Courses

Training News

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Tips & Tricks: The Art of Composite

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Routine Examination of Pressure Vessel Equipment

At DD, we appreciate that employers have many compliance issues to deal with during their working life let alone during the current pandemic, so this letter is to bring you up to date with the current advice about pressure vessel/plant equipment routine examination or testing during this difficult time.

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