Delivery & Order Information

Delivery Timelines

Orders placed before 6pm on a business day will be dispatched the same day. The majority of orders arrive the next business day.

We will normally despatch goods by courier or first class post to the UK mainland excluding any area separated by water (‘UK Mainland’) from the mainland (delivery to the Scottish Highlands and Islands may take longer).

Delivery Charges

A carriage charge of £4.95 (inc VAT) will be applied to all orders with a total invoice value lower than £50.00. Any orders containing temperature controlled items will incur a shipping charge of £9.95 and are not eligble for free delivery regardless of threshold met. This is to comply with temperature controlled delivery guidelines.

Order tracking

You will continue to receive email updates from the carrier on your order or you can check our order tracking page. You can access this tracking page through the link beside our phone number in the website header, you will need your username and the Web ID from either your Order Acknowledgement or Order Status email.

You can also visit the tracking page via the ‘Deliveries’ or ‘Document History’ section under ‘My Account’. Under Document History simply select the relevant order, click ‘Show’ and then select ‘Track My Order’.

For offline orders you can still track the progress of your delivery via the ‘Document History’ under ‘My Account’ on the website.

Prices

All prices on this website are excluding VAT unless otherwise stated.