Registering
How do I register?
Ordering on the DD website is fast and easy. By completing the registration form and authorising the email we send you, an account will be created instantly, and you will be able to see prices and make purchases.
Payment can be made with all major credit cards and you also have the option of opening a credit account by selecting the “Apply for credit account” tick box during sign-up. Please note that all orders must be paid for in full at checkout until your credit account is set-up.
If you are an existing DD customer but not ordered on the website before then you can use your existing Account code to register. If you need further assistance with this, then please call us on 0800 585 586.
Your account
How do I change my password?
To change your password select My Account from the top navigation. Enter your Current Password and New Password. Click Change Password.
I have forgotten my password. What do I need to do now?
If you've forgotten your password, click the Forgotten Password link on the Sign In screen, enter your username and click Submit. We'll send you an email with a link to take you to the reset password page. Enter your New Password and Confirm Password. Click Reset Password.
How do I change my contact details?
To change your contact details select My Account and then Account Details from the top navigation. You can change your Full Name, Email Address or Telephone Number. Click Save Details. These changes can take up to 24 hours to take effect.
What is a primary user?
The Primary User on an account is DD's point of contact. They can set up Secondary Users and request changes to delivery and invoice details.
Ordering
What are stock indicators?
Whilst we try our best to indicate the right stock status to help you - large orders or certain timings may affect the accuracy of the information provided. There are eight levels:
- In Stock
- In Stock: Limited Availability
- Low Stock
- Low Stock: This item will be no longer available once stock has gone
- Out of Stock
- Out of Stock: Not held in stock, available with additional delivery time
- Out of Stock: Stock is temporarily unavailable and is not expected within the next two weeks
- Discontinued: Sorry this product is no longer available
Can I have multiple baskets?
DD offers multiple Baskets so any number of orders can be worked on at the same time. One default basket is always present, which can be renamed. To manage your Baskets select My Account from the top navigation and go to Baskets. Click Add Basket as required and all your baskets will be displayed in the Current Basket tab dropdown list.
What are Favourites Lists?
DD provides the ability to save upto 20 Favourites Lists so you can repeat common purchases. Favourites Lists are created by saving a Basket on the checkout page. Once saved items can be removed or moved to another Favourites List.
What is Quick Shopping?
DD customers can get frequently ordered products directly onto the site together with the quantity in Quick Shopping. Simply tab between rows for a quick way to get your well known products on-screen and add more if necessary. When finished click Purchase Items. You will be taken directly to Checkout - Confirm Order Details. You can now add basket reference, order reference or change delivery address if available. Finally acknowledge the Terms and Conditions then Confirm Order.
How do I see what is in my basket?
At any point you can click View Basket to review your Basket. You can change quantities, remove items or clear the basket completely. Note it is your active basket that is shown and also does not display Quick Shopping selections.
Can I edit my order at the checkout?
Checkout stage 1 allows you to make any final amendments to your shopping. If you have more than one shopping basket populated you will be able to choose whether to purchase one, some or all baskets. Any of the populated Baskets can be saved as a Favourites List.
Can I add my own order reference?
At Checkout stage 2 - Confirm Order Details, you can add a basket reference, order reference or change delivery address if available. Finally acknowledge the Terms and Conditions then Confirm Order.
Delivery
How can I track my order?
You will continue to receive email updates from the carrier on your order or you can check our order tracking page. You can access this tracking page through the link beside our phone number in the website header, you will need your username and the Web ID from either your Order Acknowledgement or Order Status email.
You can also visit the tracking page via the ‘Deliveries’ or ‘Document History’ section under ‘My Account’. Under Document History simply select the relevant order, click ‘Show’ and then select ‘Track My Order’.
For offline orders you can still track the progress of your delivery via the ‘Document History’ under ‘My Account’ on the website.
Where can I find my username and WEB ID to track my order?
When using the tracking page you will be asked for your username, which is the username you use to login to the DD website and the Web ID for your order which can be found on the Checkout Confirmation screen after you have submitted your order or in either your Order Acknowledgement or Order Status email.
How are delivery addresses managed?
Only the Primary User can manage delivery addresses. To change delivery details select My Account from the top navigation. Select Add Another Address and complete the fields or edit the existing entries. These require authorisation by our sales team and this can take up to 24 hours to beverified and active.
What are your delivery charges?
There is FREE Delivery on orders over £50.00. A carriage charge will be applied to all orders with a total invoice value lower than £50.00.
Any orders containing temperature controlled items will incur a shipping charge of £9.95 and are not eligble for free delivery regardless of threshold met. This is to comply with temperature controlled delivery guidelines.
How to pay
How can I pay for my order?
Payments by Credit/Debit Card (all major cards) can be made via our website, using your log in details: these payments are securely and promptly processed.
We also accept payments by Direct Debit, electronic bank transfer direct into our bank account e.g BACS, internet banking or alternatively by cheque (payable to DD Products and Services Ltd.) For more information please visit our How To Pay page.
Business consultants
Who is my local Business Consultant?
DD employs a national team of Business Consultants to service every dental practice in the country. All DD sales staff are regularly trained by the manufacturers of the products that they sell. Through your local Business Consultant, DD can offer advice and recommendations designed to increase your profits and substantially reduce your costs through our unique cost reduction programmes.