For over 35 years, our valued customers have relied on us to protect the privacy and security of their personal information. Our reputation is based on the highest standards of personal service and working in partnership with you to understand your business. That’s why looking after the information you entrust in us is so important to us.
DD is a group of companies consisting of DD Products and Services Ltd, DD Group Holdings Ltd, Med-Fx Ltd, BF Mulholland Ltd, TAG Medical Ltd, Dolby Medical Ltd and Mi-Tec Ltd the specific Data Controller for your information will be provided in the Privacy Notice for that activity.
If you have any questions about this document, need additional help or wish to raise a concern about our treatment of your personal data please contact
For the purposes of this statement, personal information is any information about a specific individual or that identifies or may identify a specific individual. In other
words, it is any piece of information than can be linked to you.
This may be information that we collect directly from you, that is automatically collected or that we receive from third parties. Whenever we are collecting Personal Information, we will provide a Privacy Notice that will give you details of what Personal Information we are collecting, what we use it for and the legal basis upon which we are using it.
We use different methods to collect data from and about you including through:
We will only use your personal information when the law allows us to.
Most commonly, we will use your personal information in the following circumstances:
We will provide details of what basis we are relying upon in the relevant Privacy Notice for that activity.
We love social media and chatting with you there, whether it be on Facebook, Twitter, LinkedIn and Instagram:
Don’t forget, however, that everybody can see everything you do there (our sites are public) so if you want us to keep your information private, please don’t put anything on these sites which you or your loved ones would like to keep private, whether now or in the future.
If you use certain social media features from within our website or connect with us on our social media webpages, the privacy policies of those companies will apply. Please read them carefully before you share your information with us and others as these companies may have different standards of protection of information than we do.
Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products and services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We won’t do this.
We will only use your personal information for thepurposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose or where we are required to by law.
We don’t generally share your Personal Information with third parties unless:
If we do this, we require these third parties to respect the security of your personal information and to treat it in accordance with the law.
We will, where necessary, share your personal information with other third parties, for example in the context of the possible sale or restructuring of the
When you pay us using your debit or credit card you rightly expect the highest levels of security for your card details. This is why we comply with PCI DSS.
(For more details on this, go to: What is PCI DSS?)
This is a worldwide payment card industry data security standard that helps us process your card payments securely and protect you against the misuse of your card information.
It may be necessary to transfer your personal information outside of the EEA in order for us to make use of service providers based in global jurisdictions. If we undertake such transfer, we will always do so in compliance with the law in a manner that protects the security of your personal information.
Your personal information deserves the greatest protection and security. This is why we have put in place appropriate security measures to prevent it from being
accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality to us.
We have put in place appropriate procedures to deal with any suspected security breach which involves personal information and we will let you and any applicable regulator know of a breach where we are legally required to do so.
We will only keep your personal information for as long as necessary to fulfil the purposes we collected it unless we need to keep it for other purposes including for satisfying any legal, accounting, or reporting requirements.
To work out the appropriate retention period for personal
information, we consider:
Each Privacy Notice will set out what the retention period is for the personal information that it deals with.
In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
It is important that the personal information we hold about you is accurate and current.
Please keep us informed if your personal information changes by e-mailing email@example.com or updating any account you hold with us when your personal
Under certain circumstances, by law you have the right
If you want to do any of these things please contact the relevant person on the Privacy Notice that your issue relates to or contact our DPO at firstname.lastname@example.org.
In almost all circumstances you do not have to pay a fee to access your personal information (or to exercise any of the other rights).
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
You have the right to withdraw your consent at any time (where we rely on consent as the lawful basis for processing your personal information.
To withdraw your consent, please e-mail email@example.com or use the unsubscribe function in any e-mail we send.
Our Data Protection Officer oversees compliance with this privacy notice.
If you have any questions about this privacy notice or how we collect and use your personal information, please contact the Data Protection Officer. Details are as follows:
Data Protection Officer
DD Products and Services Ltd
6 Perry Way, Witham, Essex, CM8 3SX.
If we have got something wrong, please let us know and we will do whatever we can to try to fix it. Of course, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
From time to time will may need to update this privacy notice to reflect how we are collecting and using your information. If we do this, we will let you know (such as by e-mail or a notice on the website) so that you can review
Details of any changes will also be recorded in our change log table below.