We have updated our policy regarding temperature controlled products to enable us to ensure our product quality is consistently maintained for customer safety. We are required to ensure that all medicines are transported to customers within their labelled storage conditions, typically above 2 or 8 Degrees Celsius.

In most instances we can protect these products by adjusting the way we pack them, however when temperatures are forecast to be extremely low, especially over several consecutive days, it may be necessary to delay shipping these items. We will endeavour to ship other items in line with our standard policy and will ship the temperature controlled medicines items as soon as possible.

During periods of extreme weather we may feel it necessary to activate the above policy at short notice.